🚚 Delivery Guidelines

Kash5astore – Shipping & Delivery Policy

🚚 Delivery Options:

1️⃣ Normal Delivery:

• Fee: 1 KD

(Except for Ali Sabah Al Salem, Sabah Al Ahmad, Mutlaa and other far areas – delivery fees may vary)

• ⏰ Delivery Time: 1:00 PM – 6:00 PM

📝 Important Notes:

• ✅ Orders Placed Before 4:00 PM

→ Same-day Delivery

• ⚡ Orders placed after 4:00 PM that require same-day delivery

→ Customers may choose Express Delivery

2️⃣ Express Delivery:

•Fee: 1.5 KD

• ⏱️ Delivery Time: 3 to 6 hours

• 🕗 Available: 10:00 AM – 9:00 PM

• ⚠️ Note: Some products are not eligible for Express Delivery.

In such cases, we will contact you via WhatsApp to confirm the best available option.

3️⃣ Flash Delivery ⚡:

• 💰 Fee: 2.00 – 2.750 KD (based on area)

• ⚡ Delivery Time: 90 – 120 minutes

• 🕗 Available: 10:00 AM – 11:00 PM

• 💳 Payment Policy: Orders must be paid in advance

• 📲 Important: This service is not available on the website and must be requested via WhatsApp only

🔹 Thursday Evening Orders (After 6:00 PM):

• 📦 Any orders placed after 7:00 PM on Thursday will be delivered on Friday between 8:30 PM and 11:30 PM, or on Saturday between 1:00 PM and 6:00 PM depending on availability.

• 📲 We will follow up with customers to confirm the exact delivery schedule based on the product and delivery readiness.

📦 Friday Delivery Policy 🇰🇼

Please note that Friday is not considered a standard working day, so delivery operations are limited as follows:

• ✅ All deliveries scheduled on Friday will take place between 8:30 PM and 11:30 PM

• 📌 If a customer selects Express Delivery Before  8 PM on a Friday, the order will be delivered between 8:30 PM and 11:30 PM, or it may be postponed to the next day (Saturday) depending on product and delivery availability.

• 💰 In such cases, the delivery charge will be adjusted to the standard delivery fee of 1 KD.

• 🔄 Additionally, due to limited availability and Friday being a non-standard workday, some deliveries may be moved to the next day even if originally scheduled for Friday.

For confirmation or urgent inquiries, customers are advised to contact via WhatsApp: +965-94192932

📦 Holiday Delivery Schedule 

Kash5aStore announces special delivery hours during the following official holidays:

• February 25 (Wednesday) – National Day

• March 20 (Friday) – Eid al-Fitr

• March 21 (Saturday) – Eid al-Fitr Holiday

• May 27 (Wednesday) – Eid al-Adha

🕒 These are not official working days, but part-time delivery is available from 8:30 PM to 11:30 PM, or the Next Day between 1:00 PM and 6:00 PM depending on availability.

📲 Customers who order on these days will be contacted via WhatsApp to confirm same-day or next-day delivery.

🌍 International Shipping – GCC Countries:

We offer shipping to all GCC countries, including:

🇸🇦 Saudi Arabia – 🇧🇭 Bahrain – 🇶🇦 Qatar – 🇴🇲 Oman – 🇦🇪 United Arab Emirates – 🇰🇼 Kuwait

• Estimated Delivery Time: 3 to 5 working days

• You can track your order through our shipping partner’s portal

• For any inquiries or support, please contact us on WhatsApp

📌 Reservation Policy for Orders:

🕒 The maximum reservation period for any order is 2 Days.

• For example, if the reservation is made on Sunday, the latest available delivery date will be Tuesday.

• After this period, the reservation will be Automatically Canceled, and a new order will need to be placed.

📞 Order Confirmation Policy

After you place an order, our team will contact you via WhatsApp to confirm the order details and delivery time.

• 📲 If there is no response on WhatsApp within a reasonable time, we will follow up with a phone call to the number provided in your order.

• ⏳ If no confirmation or response is received within 24 hours, the order will be automatically canceled, and the items will be released from the reservation system.

📞 Contact Information:

• WhatsApp (Reservations & Super Express Orders): +965-94192932

• Phone Number (Calls Only): +965-98999199

💬 For any delivery or pickup questions, we’re always available on WhatsApp or by phone. Your convenience is our priority!